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Terms and Conditions

Welcome to the Safe Fire Direct Website.

Detailed below are the trading terms and conditions: -

By accessing this (SAFE FIRE DIRECT) website and placing an order, you agree to be bound by these terms and conditions set out below. If you do not accept these terms, please do not use this website or purchase any goods from it.

The “Company” as described in the following Terms and conditions is Safe Fire Direct which is a trading name of Safe I.S Limited.

The following terms and conditions are applicable to any goods that are available on the website ( or are supplied by Safe Fire Direct and are overriding or additional Terms and conditions to the Safe IS terms and conditions found on that website (a copy can be issued on request).

The conditions detailed within this document will be applied and govern any contract or goods or information which are available or purchased through this website, which is made between and any customer via any communication including but not limited to the below: -

  • Email
  • Telephone
  • Fax
  • Via the site
  • Collection at our trade counter
  • Other verbal communication such as at our trade counter etc.

Please read through these terms and conditions prior to purchasing any goods from the site, using any information detailed on the site or issued to you by any Safe member of staff and if you have any questions then please do not hesitate to ask the customer sales support team, who are available at opening times as detailed on the website.

These terms and conditions will form part of the Contract to the exclusion of all other terms and conditions.

These terms and conditions may be revised at any time by updating this posting and it is your responsibility to check the website for any updates as they are binding to you. If you do not wish to accept any of these terms and conditions, then you should not continue to use this site, purchase any goods from it or use any information detailed on it.

You must be 18 years of age or over to order from this website, and by purchasing from it, you are confirming you meet this age requirement.

It is prohibited to access or utilise our site from countries or territories where its contents are either illegal or unlawful and you do so at your own risk. If you access the site from a location outside the UK, it is for you to ensure that any products purchased comply with the regulations, compliance and laws in the country of final use.

1. Goods

1.1 It is the customer responsibility to ensure whether the goods are reasonably fit for the particular purpose for which the customer is purchasing them, and must not rely on the skill or judgement of the Company (Safe) or of any of its representees or technical details detailed on the site.

1.2 Any description, drawing or specification detailed or published on the website or issued by the company in relation to any goods supplied, do not form part of any contract of sale by the company, and it is for the customer to ensure that the product meets their requirements.

1.3 All information provided on the site, in catalogues, brochures, via email or telephone is issued to the best of our knowledge and is given to you without any liability to Safe is/Safe fire direct or its representees.

1.4 No orders shall be binding on the company unless expressly accepted in writing.

1.5 All material finishes and product colours displayed on the site are for illustrative purposes only and we cannot guarantee will match the equipment received and if you have any specific requirements, we advise that you contact us in the first instance for any clarification.

2. The Contract

2.1 The Company shall sell and the Customer shall purchase the Goods in accordance with the accepted order of the Customer accepted by the Company in writing ("the Order") and with these Conditions (together "the Contract").

2.2 The Contract represents the entire understanding and overrides any previous agreement between the Company and the Customer in relation to their subject matter.

2.3 The Contract shall not in any circumstances whatsoever be or be deemed to be affected by any previous dealings with the Company and any previous terms and/or conditions issued by the Company are superseded.

2.4 The Order Acceptance within these Conditions are deemed to be part of the Contract.

2.5 After placing an order with us, you will receive an email confirming we have received the order. This does not mean that the order has been accepted and only constitutes an offer to purchase goods from us. Orders may be rejected at any time for reasons that may include the following; the product is no longer available, there is no readily available stock, there are accounts issues, pricing errors or the item is no longer available or obsolete. You will be advised of the reason and you will receive a full refund by the reverse transaction.

2.6 We will not be liable for any typographical or clerical error or omission in any website or sales literature, price list, quotation, specification, invoice or other document or information available on or Website or issued by us.

2.7 Prior to purchasing goods from us, you have agreed that you will acquaint yourself and comply with all applicable laws, regulations and requirements relating to the goods and the possession, use, installation, disposal, import, export and resale of the goods and you shall indemnify and hold us harmless against any consequences of any breach by you of this clause.

3. Cancellation of Order

3.1 You may cancel your order at any time prior to acceptance and you will receive a full refund by reverse payment, any order which is cancelled after acceptance will be subject to any applicable dispatch costs, restocking fees and any other associated costs that are applicable to the order. Any special-order items may only be returned if the manufacturer is prepared to allow them to be returned and restocking charges will be at the discretion of the manufacturer or supplier to us and we will advise on any special-order item returns.

4. Liability

4.1 The company accepts no liability for any defect in the goods caused by the performance or manufacture of the goods in accordance with any material, information or instruction supplied or provided by us to the maximum permitted by law or as detailed within these terms and conditions.

a/ Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, property or commercial opportunities.
b/ Loss or corruption of any data, database or software.
c/ Any special, indirect or consequential or accidental loss or damage.

4.2 Unless you have purchased any items as a consumer, the sale of goods act 1979 are excluded.

4.3 We will not be liable to you in respect of any losses arising from events beyond our reasonable control.

4.4 Any loss that is within our reasonable control, our aggregated liability to the customer in respect of any, and all causes of action arising at any time in connection with the goods, the contract or its other subject, shall not exceed the contract value price of the defective goods, which by purchasing from us or this website the customer agrees to.

4.5 We (The company) or any other party, including anyone involved in design, creating, maintaining or delivering this website or websites linked to this website, plus all groups of companies, officers, directors, employees, shareholders or agents will be excluded from any liability from any viruses that may affect any computer/server/software or any other property that is linked to this website or information that is downloaded from any of the above etc, including any issues that arise from loss of monies and personal data.

4.6 Nothing in these terms and conditions shall exclude or limit our liability for

a) for death or personal injury caused by negligence
b) or under section 2 (3) of the consumer protection act 1987;
c) or for any matter which would be illegal for us to exclude or attempt to exclude our liability;
d) or for fraud or fraudulent misrepresentation.

4.7 Any costs following the purchasing of the product including but not restricted to, servicing, software updates, replacing of power sources including batteries, data update, repairs or correction and wear and tear you assume costs therefore afterwards.

4.8 You agree to indemnify us fully (the company) and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including legal fees) arising from any breach of the terms and conditions by you, or your use of the website, or information detailed on it, or by anyone else using the website on your behalf.

4.9 Any claims by third parties, must come directly from the original purchaser and not via any third parties. You shall indemnify us against all claims, damages, losses, costs and expenses incurred by us as a result of claims made against us by third parties, and arising from the combination or use of the Goods with any incompatible ancillary product, or arising from any other matter for which we may be liable as a result of any act or omission by you, or occurring on your behalf.

4.10 Each of the exclusions, restrictions and limitations of the Company's liability in these Conditions shall be separate and severable from every other such exclusion, restriction or limitation. If a court of competent jurisdiction finds any such exclusion, restriction or limitations to be unenforceable to any extent, the exclusions, restrictions and limitations shall save to such extent remain in full force and effect.

5. Governing Law and Jurisdiction

5.1 These terms and conditions shall be governed by and construed in accordance with English law. Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English court.

5.2 No items sold on this website or materials are warranted outside the United Kingdom and any information supplied only relates to the UK.

6. Price

6.1 The price payable for goods is the price specified on the site or in certain instances via an official quotation, verbal communication and the company at any time prior to delivery or collection can increase the price without notice.

6.2 The price payable is exclusive of VAT and the customer shall pay VAT in respect of the price at the current rate at the date of delivery, plus any other additional costs that are required such as delivery charges/all other taxes, duties or imports arising in connection with the sale.

6.3 All prices detailed on the site or quotation are supply only.

7. Payment

7.1 Payment of the Price shall be made in pounds sterling at the office of the Company prior to dispatch or within 30 days from the date of invoice if the customer has agreed credit terms. All payments shall be made in full without deduction in respect of any right of set-off or counter-claim.

7.2 If the Customer fails to make due payment under the Contract or within the 30-day payment terms or any other special terms agreed, the Company shall be entitled to interest at the rate of 4% above the Bank of England base rate on all outstanding sums from the date that payment fell due until payment is received.

7.3 If the Customer fails to make due payment under the Contract the Company shall be entitled to treat the Contract as breached by the Customer.

7.4 Payment of the Price shall be made in pounds sterling on the site payment section or if a credit account is arranged to the Company bank account within 30 days from the date of invoice. All payments shall be made in full without deduction in respect of any right of set-off or counter-claim.

7.5 As part of the order process, security checks may be applied and your card details, including your address, will be checked. This process may include passing your details to a third-party fraud checking company. From time to time, we may require further details before processing your order.

7.6 Payment can alternatively be made by Cheque or Bank Transfer. Please call our sales team on the telephone number detailed on the website for bank details and then please send payment with an order reference number issued by the company.

7.7 Cheques issued by UK banks are also accepted and must be made payable to Safe I.S limited and sent to Safe I.S Limited, 31 Ormside Way, Holmethorpe Industrial Estate, Redhill, Surrey, RH1 2LW for the attention of the accounts department.

8. Delivery

8.1 All Goods that are detailed on the website or sold via any other means to the customer are subject to availability, and we reserve the right to cancel any order placed by you, or to be supplied to you with alternative similar goods, in any instances where there is insufficient stock to deliver the Goods you have ordered.

8.2 When placing any orders, the customer must provide all the information to deliver the goods including; full delivery address details with an accurate postcode, any site-specific details including contact names, building or house names, daytime contact telephone numbers and email addresses so we can advise you of any delays in delivering the goods.

8.3 We use all reasonable endeavors to ensure that delivery is made around any before time deliveries advised, but delays to deliveries can occur for reasons which are beyond our control. Incorrect delivery address details may cause delays in delivery.

8.4 All delivery times are an estimate and do not form part of any contract and we do not accept any liabilities or costs due to any late or non-deliveries.

8.4 On delivery, a signature is required by you, or someone authorised by you will need to accept the delivery on your behalf. In exceptional circumstances, when couriers are unable to gain access, they may at their discretion leave the goods with a neighbour who is prepared to sign for their receipt, in these circumstances our contract to deliver is fulfilled and it is your responsibility to recover the goods from the signatory.

8.5 If any delivery is refused at the delivery address and re-requested for another date, we may make an additional charge for the second delivery and or any other subsequent delivery.

8.6 If any specialist vehicles or delivery arrangements are required for any reason, you must notify us at the time that your order is placed, so that any additional costs can be calculated and advised to you. If you do not inform us of any special requirements at the time any additional costs will be charged on.

8.7 Any shortages must be noted on the delivery consignment note and you must notify us of shortages within two days of delivery. If packages look damaged on delivery, you must inspect the contents before accepting and signing for the delivery, make a note on the delivery acceptance paperwork or ask the courier to note it on their electronic acceptance device and advise us within 2 days following delivery. Once the delivery has been signed for it is deemed to be undamaged unless notified to both the courier and us upon receipt.

8.8 You are responsible for ensuring that the correct number of packages have been delivered to you (This is detailed on the delivery consignment note). Any shortages you must advise us immediately.

8.9 The company reserve the right to deliver the goods directly from the manufacturer and any shortages or damage must be reported as detailed above.

8.10 If you are entitled to free delivery, this will be indicated at the checkout stage.

8.11 Where Customer has rejected any of the Goods or notified any damage or deterioration under this Condition, the Customer shall, if requested to do so by the Company, return the Goods to the Company within 7 days of such request with full details of any issues.

8.12 Deliveries to certain areas of Scotland, Isle of Man, Channel Islands, Northern Ireland, Republic of Ireland and to other countries within Europe will be made at additional cost and may take additional time. In these circumstances, we will advise you of any additional costs if applicable prior to dispatch. You may cancel your order if you consider the additional charges to be unreasonable prior to dispatch. Once the goods have been dispatched all additional costs are deemed acceptable.

8.13 Normal delivery terms are ex-works, despatch from Company works (where applicable) shall be deemed to be delivered to the Customer unless the Contract states otherwise.

8.14 Any orders placed over the course of a weekend, bank holidays or after 1.00 PM Monday to Friday, will be dispatched the following working day unless advised alternatively.

8.15 If you utilise a credit account when purchasing from the site, goods will only be released if the credit account is within its agreed terms and if you have not exceeded your credit limit.

8.16 Goods are only dispatched once full payment is received unless purchased under an agreed account which is not on credit hold.

9. Returns

9.1 To return any goods to us you must obtain a returns number from us, which you can do via email or telephone by contacting the sales team.

9.2 All refunds will be made by the same method as the payments and to the card if applicable use to make the payment.

9.3 Faulty goods will only be credited once they have been inspected and tested by the manufacturers. You will be required to purchase replacement items whilst the faulty items are checked by the manufacturers, and if found to be a manufacturing issue, you will be refunded the full value of the equipment including any standard delivery charges. We will not be liable for any associated costs due to faulty goods.

9.4 All faulty goods must be returned in their original packaging including leaflets, fixings, plugs etc.

9.5 Any goods returned as not wanted or incorrectly ordered will be subjected to a restocking charge and delivery charges are non-refundable and will be deducted from refunds issued, at cost.

9.6 Return shipping costs (except for faulty goods as detailed in 9.3) are your responsibility, as is the liability for loss or damage in transit and it is recommended that a signed for insured service is used.

9.7 Returns of unwanted Goods for credit are subject to the goods being returned unopened and unused within 7 days of delivery from us and are subject to a restocking fee. Goods will be rejected if received in a non-resaleable state.

9.8 Some items are special order only and are non-returnable except for warranty repair/replacement, and you will be advised of these on purchase.

10. Risk

10.1 The Goods will be at your risk from the time of delivery.

11. Title

11.1 Notwithstanding delivery and the passing of risk (as detailed in 10.1), property and title of the Goods shall remain with the Company and shall not pass to the Customer until the Company has received payment of the full price of;

(a) all Goods the subject of this contract including any additional costs such as delivery and other values associated with the goods advised at the time of purchase.
(b) all other Goods supplied by the Company to the Customer under any other contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other existing contracts between the Company and the Customer.

11.2 Until all the points detailed in 11.1 have been met, the Goods remain in the Company ownership and the Customer shall

(a) store the Goods separately from all other goods and in such a way that they clearly indicate at all times that the said property remains in the Company ownership. The Company's representatives shall be allowed to enter at all reasonable times upon any land or buildings on or in which the Goods are or may be situated for the purpose of inspecting the way in which the Goods are being kept.
(b) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods to hinder the company identifying the equipment.
(c) Keep the goods in satisfactory condition as dispatched (unless otherwise detailed on receipt as per the items in section 8) and keep them insured on our behalf for the full price of the Goods against all risks to our reasonable satisfaction. On request you shall produce the policy of insurance to us; and
(d) hold the proceeds of the insurance referred to in sub-clause (c) on trust for us and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

11.3 During such time as the property in the Goods remains in the Company, the Customer in possession of the Goods shall hold the Goods as bailee of the Company and shall have the power to deal with the Goods in the normal course of its business.

11.4 Your right to possession of the Goods shall terminate immediately, if:

(a) you convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed over your undertaking, or any part thereof, or a resolution is passed or a petition presented to any court for your winding-up, or the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
(b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or be obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or you cease to trade, or you encumber or in any other way charge the Goods.

11.5 If:
(a) you are late in paying for the Goods; or
(b) you are late in paying for any other goods supplied by us; or if
(c) before title to the Goods passes to you, you become subject to any of the events listed in clause 11.4 (a) or (b), or we reasonably believe that any such event is about to happen and notify you accordingly, then:
without limiting any other right or remedy we may have, we may at any time require you to deliver up the Goods and, if you fail to do so promptly, we may (during normal business hours and with or without vehicles) enter any premises of yours or of any third party where the Goods are stored or kept in order to recover them, at your cost. You shall not keep the Goods at any premises other than such premises as shall be specified in writing by you to us prior to the dispatch of Goods to you, or at any premises at which you do not have the right to grant access to us.

11.6. If the Customer shall sell any of the Goods it shall hold all the proceeds of the sale as trustee for the Company and shall (until payment of such proceeds to the Company) place such proceeds in a separate bank account and hold the same to the order of the Company.

12. Intellectual Property

12.1 All intellectual property rights, copyrights and confidentiality relating to patent, software, design, trademark, service mark, of the Company of whatever nature in respect of the Goods, any of their constituent parts, their packaging or other material supplied with the Goods shall remain the absolute property of and vested in the Company.

12.2 You must not apply your own trademark, name or image or any other trademark, name or image to the Goods without our prior written consent.

12.3 You warrant that all patterns, drawings, designs, logo’s, software, samples or specifications supplied by you to us for use in the supply of the Goods are owned by or are validly licensed to you. You will fully indemnify us against any awards, costs, claims, damages, demands, expenses, losses or other liabilities (howsoever incurred) for breach of any third-party intellectual property rights arising from any breach of this warranty.

12.4 The Customer shall indemnify and keep indemnified the Company against any and all loss, damage, claims costs and expenses whatsoever suffered or incurred by the Company in connection with any infringement of any patent, design, software, trademark, logo, service mark, copyright or other industrial on intellectual property right of any other person in connection with the Company's use or application in relation to the Goods or possession of any material or information or instruction supplied by the Customer in relation to the Goods.

12.5 You acknowledge that all specifications, designs, programs or other material including know-how, plans, drawings and price lists issued by us or by any of our suppliers are confidential and you agree not to use them or any other confidential information of ours or any suppliers for any purpose (other than the purpose for which the information was disclosed) nor reproduce it in any form, nor disclose it to third parties. You shall not seek to abstract from the Goods any confidential information regarding their design, construction or otherwise (and without limiting the foregoing shall not decompile any software comprised in the Goods) and all rights subsisting in such material are hereby reserved.

13. Warranty

13.1 The Company warrants that save only as provided in the Conditions, the Goods will on delivery correspond with the Company's specification in respect of them at the time of delivery.

13.2 All warranties, conditions and any other terms implied by statute or common law (with the exception of the conditions implied by section 12 of the sale of goods act 1979) are, to the fullest extent permitted by law, excluded from the contract.

13.3 Any goods warranty is not transferable.

13.4 The Goods will comply with mandatory English law regulations applicable to the manufacture and non-consumer sale of the Goods at the date of delivery, and no other warranty is given by us.

13.5 Provided that any defect in the condition or performance of the Goods is notified to the Company by the Customer within the warranty terms of each manufacturer/supplier, from the date of manufacture, the Company shall correct such defect via the manufacturer, or replace the Goods (at the Company's discretion) subject to the Customer returning the goods to the company as detailed in section 9. The Customer will be required to purchase a replacement item initially and will be refunded in full for the replacement part/item once the manufacturer has confirmed that any defaults are not due to misuse, fair wear and tear, wilful damage, negligence or abnormal storage or working conditions.

13.6 The Company shall not be liable under clause above if:

a/ The Customer continues to use the goods following notification following a warranty notification.
b/ The defect is due to the Customer failed to follow the instructions as to the installation, use, maintenance or cleaning of the Goods or (if there are none) good trade practice;
c/ The Customer modifies or repairs the Goods without the Company's prior written consent;
d/ The defect arises as a result of electrical or power supply failure or in-correct connections of electrical power.

14. Goods Purchased for Resale

14.1 In respect of any goods which are purchased by the Customer for resale, all terms and conditions apply.

14.2 The Company shall indemnify and keep indemnified the Company against any and all loss, damage, claims, costs and expenses suffered or incurred by the Company arising from any failure by the Customer to comply with these Conditions.

14.3 The company shall not deal directly with the customer's purchasers of the goods unless it decides to under its own discretion.

15. Default and Termination

15.1 If any of the events specified in Condition 7.1 occurs all monies accrued owing under the Contract shall become immediately due and payable and the Company shall be entitled at any time thereafter to terminate the Contract and any other contract between the Company and the Customer by notice and/or to suspend further deliveries of Goods the subject of any or all such contracts.

15.2 The events referred to in clause 7.1 are:

15.2.1 the Customer makes default in or commits a breach of the Contract;
15.2.2 any distress or execution is levied upon the Customer's property or assets;
15.2.3 the Customer makes or offers or proposes to make any arrangement or composition with its creditors, any resolution or petition to wind up the Customer is passed or presented, any petition for a bankruptcy order is made against the Customer, or a receiver or manager of the Customer's undertaking, property or assets or any part thereof is appointed; or
15.2.4 the Customer fails to provide any letter of credit, bill of exchange or other security requested by the Company.

16. Events Outside Our Control

16.1 The company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any event outside our reasonable control by a Force Majeure Event.

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;
(b) any inability of or refusal by any supplier to provide the relevant Goods;
(c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(d) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters;
(e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(f) impossibility of the use of public or private telecommunications networks; or
(g) the acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Use of Goods and Specifications

17.1 All Goods are supplied on condition that you undertake at all times to take notice of and comply with all instructions and recommendations issued with or contained on or relating to the Goods and to take all reasonable and prudent precautions as to the installation and use thereof. We shall not be liable to you or any third party for any loss or damage which arises from your installation or use of the Goods.

17.2 All Goods are intended for installation by trained and qualified professionals. Many Goods will require connection to the electrical supply in a manner which will require a certificate issued in accordance with Part P of the Building Regulations. In addition, rules regarding siting of equipment; if in doubt, a qualified Business/Engineer should be consulted.

17.3 Some Goods may require professional system design, installation and maintenance in order to meet insurance, fire authority, and other regulatory requirements; such Goods include (but are not limited to) Fire extinguishers, Fire alarms, CO2 detectors etc. If you intend to fit any of these Goods or similar goods that must be installed to agreed specifications or designs, it is your responsibility to ensure that any insurance company and local fire authority is prepared to accept the system as installed, as failure to do so could result in invalidation of your insurance policy, revocation of your fire certificate and/or criminal liability.

17.4 Any recommendation or assistance provided by us concerning the use, design, application, or operation of the Goods shall not be construed as a representation or warranty of any kind, express or implied and any such recommendation or assistance is accepted by you at your own risk and without any liability on our part, nor shall any failure by us to make any such recommendation or provide assistance to you give rise to any liability for us.

17.5 You shall be solely responsible for assessing the Goods' suitability and fitness for purpose, irrespective of any specification, data, sample, product literature, description, or any other statement as to suitability and fitness for purpose or performance issued by us or by any supplier of ours.

17.6 We reserve the right to alter the specifications of all Goods and to supply Goods to you reflecting such altered specifications without prior notice to you, provided that such alterations do not materially affect the characteristics of the Goods. Slight deviations within accepted tolerances shall not entitle you to cancel an order, return Goods or claim compensation.

18. Transfer of Rights and Obligations

18.1 Any Contract between you and us is binding on you and us and our respective successors and assigns.

18.2 You shall not assign or delegate all or any of your rights or obligations under the Contract without our prior written consent.

18.3 We reserve the right to assign, subcontract or transfer all or any of our rights and obligations under the Contract to any person, firm or company without notice to you.

19. Waiver

19.1 If we fail, at any time during the pendency of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

19.3 No waiver by us of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

20. Severability

20.1 If any of these Conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision, will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. Entire Agreement

21.1 These Conditions and any document expressly referred to in them, represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

21.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Conditions.

22. Our Right to vary these Conditions

22.1 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

22.2 You will be subject to the policies and Conditions in force at the time that you order Goods from us unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the Dispatch Confirmation.

23. Law and Jurisdiction

23.1 The Contract will be governed by English law. Any dispute arising from, or related to, the Contract shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.

24. General

24.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This clause does not affect your statutory rights.

24.2 All notices to us shall be in writing and shall be made either via e-mail or post to the addresses in the Contact Us section of our site. We may broadcast notices or messages through our site or contact you by email and notification by either of these methods shall constitute notice to you.

24.3 Each of the rights and remedies conferred on the Company by these Conditions shall be in addition and without prejudice to any other right or remedy which the Company may have under these Conditions or otherwise and in particular to any right to payment of all sums due or to become due in respect of the Goods.

24.4 No failure by the Company to enforce any of its rights under the Contract, or delay by the Company in enforcing any such rights, whether or not after knowledge of any breach of the Customer, shall constitute a waiver thereof.

24.5 If any of these Conditions shall be held unenforceable, the remaining Conditions shall not be prejudiced thereby and shall continue in full force and effect.

24.6 Save only as provided in these Conditions time shall not be or be deemed to be of the essence of the Contract.

24.7 The Contract shall be personal to the Customer and the Customer shall not assign any of its rights under the Contract without the prior written consent of the Company.

24.8 Any notice under the Contract shall be given by email, letter or facsimile transmission.

24.9 Any reference in these Conditions to any provision of legislation shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. Words in the singular include the plural and vice-versa. The headings in these Conditions are for convenience only and shall not affect their interpretation.


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31 Ormside Way, Holmethorpe Industrial Estate, Redhill, Surrey RH1 2LW.
Company No: 06554594
VAT No: 942051451

Page last updated on 19/01/21