Terms and Conditions
Welcome to Safe Fire Direct (SFD). Before you register or use this service, you should read and agree to these Terms and Conditions of use, including any future amendments (collectively, the "Agreement"). You should also visit this page periodically to review the terms and conditions. SFD may, at its sole discretion, modify or revise these terms and conditions and policies at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by this Agreement, you may not use the SFD service.
In these Terms and Conditions "we", "our", "us" and "SFD" refer to "Safe Fire Direct"; "you", "your" and "yourself" refers to the customer and/or user of the website.
Description of Service.
Safe Fire Direct is an online shop (the Service) that offers Fire Safety Products and other similar products.
Acceptance of Terms.
All intellectual property of SFD such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of SFD. By using the Website you agree to respect the intellectual property rights of SFD and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the Website is provided on an "as is" and "as available" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free. SFD also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
SFD reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent.
Governing Law and Jurisdiction.
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect.
You can make a complaint in writing, by fax or by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.
Please direct your complaint to:
Safe Fire Direct, 31 Ormside Way, Holmethorpe Industrial Estate, Redhill, Surrey RH1 2LW
We will reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.
Description of Goods/Warranty and Liability.
We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications.
Whilst we Endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with any image or product specification please let us know.
Safe Fire Direct 30 Day No Quibble Returns Policy
Special Offers are only valid for a 7 day period (6pm Friday to 5pm the following Friday)
We feel it is important our customers have the opportunity to inspect their purchases in the same way as if they had visited a retail outlet. Our 30 day return policy has no hidden catches - we offer a No Quibble, 30 Day Money Back Guarantee On All Purchases. All we ask is you send the items back to us in the original packaging, and take reasonable care of the goods whilst they're in your care and when sending them back to us (get a returns number first please). Please contact us first to get a Returns Authorisation Number and so we can give you the address to send the items to. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will give you a full refund on the goods but are unable to refund the original carriage charges, if the items are not faulty.
All goods are deemed delivered, after a 60 day period from despatch of goods; it is deemed the goods have been delivered, unless SFD are notified within this 60 day period (this being a reasonable period for a customer to highlight delivery problems).
Special Order items
Sorry, but items that have been made to order or special order, such as those listed below are non-returnable.
- Fire Control Panels
- Specialist non standard Extinguishers.
- Specialist One Off Labels
Please do not send your purchase back to the manufacturer, we will take care of everything. Contact us immediately when a product is faulty. Depending on the weight of the item, faulty items will either be collected by us, or we will refund your postage costs for the return. Faulty items will be inspected and replacements dispatched via courier.
Returns must be accompanied by an associated Returns Authorisation Number (RAN) which can be obtained by contacting us first by telephone on 0800 955 3600 or via email: email@example.com
If for any reason you are issued with a refund, please note the following:
We will apply the refund to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business days to post to your account.A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
Orders may be cancelled prior to dispatch. Orders cancelled after dispatch will be treated as non-faulty items above.